Service fees are non-refundable.
70% refund of offer amount up to 10 days prior.

These Terms of Service (“Terms”) govern your access to the Website and the booking of sauna boat charter services (the “Services”). Your booking agreement is with HIGH TIDE SAUNA LTD (“we,” “us,” “our,” or the “Company”).
 

The Services are provided on a vessel owned by HIGH TIDE SAUNA LTD. (the “Owning Company”). “Protected Parties” means the Company, the Owning Company, the Vancouver Fraser Port Authority, municipal/provincial/federal authorities granting permissions, owners/lessors of docks or embarkation areas, and their respective directors, officers, employees, contractors, guides, agents, lessors, representatives, and volunteers.

By completing a booking and paying through our booking provider, you (the “Charterer”) represent you are at least 19 and have authority for all Participants (“Guests”). You agree to these Terms for yourself and all Guests. 

Key Terms Summary (please read)
 

• Age: All Guests must be 16+; ID may be required.

• Waiver: Booking requires a required checkbox agreeing to the HIGH TIDE SAUNA LTD (Participant Agreement, Release of Liability, Waiver of Claims & Assumption of Risks), including the OWN-NEGLIGENCE term. Each Guest must e-sign the Release 24h before departure or boarding is denied.

• Private Charter Cancellation: Full payment at booking; 70% refund if cancelled 10+ days prior; no refund <10 days or for non-signature/denied boarding.

• Shared Session Tickets: Tickets for shared sessions are non-refundable.

• If we cancel for weather or mechanical: You may reschedule or receive a credit.

• Liability cap (booking issues): Capped at Charter Fee paid; injury claims governed by the Release.

• Conduct & safety: Crew may deny boarding/remove unsafe, impaired, or non-compliant Guests without refund. Swimming is at your own risk.

By proceeding, you acknowledge these key terms.
 

1. Charterer’s Responsibility You must be at least 19 to book. You are responsible for ensuring every Guest is 16+, complies with crew instructions, and for any damages caused by your group. We may require government photo ID before boarding. Guests under 16 are not permitted to participate.
 

2. Booking Process and Mandatory Liability Waiver Requirement Agreement at Booking. Before payment, you are presented with conspicuous notice that booking and participation are conditional on agreeing to the HIGH TIDE SAUNA LTD Release, including the OWN-NEGLIGENCE term, and you indicate agreement by checking a required checkbox. The checkbox is unchecked by default and payment cannot be completed until it is checked. A working link to the full Release is provided at checkout and remains available at https://www.wixforms.com/f/7412621831514883074.

Scope of Release Coverage (passes/multi-visit). The Release covers the Guest’s entire visit/session, including staging, safety briefings, tender transfers, participation, and disembarkation. For any multi-visit product (e.g., passes), each Guest will re-confirm the Release at every visit before participating. We do not auto-renew any product beyond 60 days without separate advance notice and affirmative consent.

Post-Booking Waiver Distribution. After booking, the Release is sent electronically to the Charterer for distribution and completion by each Guest. The post-payment e-signature is a formal confirmation of the agreement already accepted at checkout.
 

Mandatory Signing Deadline & Consequences.

• The Charterer must provide each Guest’s full name and valid email and ensure each person individually e-signs the Release.

• All signed Releases are due no later than 24 hours before departure.

• Failure to comply: Any Guest who has not e-signed by the deadline will be denied boarding - no exceptions; no refunds or credits are provided for denied boarding due to non-signature.

• Names on Releases must match government ID. Substitutions are permitted up to 24 hours before departure, provided the substitute completes the Release by the deadline.

• If you book for other Guests, you warrant you have authority to bind them to the Release and these Terms and you agree to circulate the Release immediately after booking.
   

Electronic Signatures & Records. Electronic signatures and records have the same legal effect as originals. You consent to our retention of records reasonably necessary to evidence notice and consent, including signature certificates, device/IP/time stamps, scroll/checkbox logs from checkout, boarding manifests, and photographs of posted dock/tender signage.
 

2.5 Conduct, Safety & Right to Refuse Carriage For safety and regulatory compliance, the skipper/crew may, in their reasonable discretion, deny boarding or remove any Guest who appears intoxicated, impaired, aggressive, non-compliant with instructions, under 19, or otherwise unsafe. Removal/denial on these grounds is not a cancellation by the Company and no refund or credit is provided.
 

3. Charterer’s Acknowledgement of Key Terms By proceeding with payment, you specifically acknowledge and agree that:

• You agreed to the Release (including the OWN-NEGLIGENCE term) before payment by checking a required box.

• It is your sole responsibility to ensure all waivers are signed by the 24-hour deadline.

• The Charter Fee is for private/exclusive vessel booking (not per-person).

• If any Guest is denied boarding for failure to sign or for safety/non-compliance, no refund is provided.

• You had sufficient time to read these Terms without duress or pressure and had the opportunity to seek independent legal advice.
   

4. Payments and Cancellation by Charterer Payment. Prices are in CAD and exclusive of applicable taxes/fees unless stated otherwise. Full payment is required at booking to confirm your charter. 

Cancellation by Charterer (Private Charters). Cancellations up to 10 days prior receive a 70% refund; cancellations less than 10 days prior are non-refundable. Approved refunds are returned to the original payment method; card-processor timelines apply. Where a refund is permitted, a processing/administration fee up to 3% may be deducted to cover non-recoverable payment charges.

Shared Session Tickets. Tickets for shared (non-private) sauna sessions are non-refundable and non-transferable.

Substitutions. You may substitute Guests up to 24 hours prior to departure, provided each substitute completes the Release by the signing deadline.
 

Chargebacks. You agree to first contact us to resolve disputes. Chargebacks for amounts governed by these Terms (including denied boarding for non-signature or safety reasons) constitute a breach of these Terms.
 

5. Operational Changes & Cancellation by Company We may modify itineraries or reschedule/cancel at our discretion for: unsafe weather/marine conditions; unforeseen mechanical/equipment failure; staffing or operational constraints; or failure to meet minimum booking thresholds for shared sessions. If we cancel prior to departure, you may reschedule or receive a credit for a future booking—this is your sole and exclusive remedy.

Credit specifics: Credits are non-transferable, not redeemable for cash, and valid for 12 months from issue unless a longer period is required by law.
 

Objective safety triggers (illustrative): weather warnings, mechanical issues, visibility and marine advisories. The skipper’s safety decision is final.
 

Transport on Public Roads. If any road transportation is offered, such transport is governed by applicable motor-vehicle insurance statutes and is not covered by the marine-activity Release.
 

6. Limitation of Liability and Indemnification Limitation of Liability (booking issues). To the fullest extent permitted by law, the total aggregate liability of the Protected Parties for any claim relating to these Terms or the booking process is limited to the Charter Fee paid. (The comprehensive release for personal injury, death, and similar claims is governed exclusively by the separate, mandatory Release.)

Indemnification. The Charterer agrees to indemnify, defend, and hold harmless the Protected Parties from and against any and all claims, liabilities, damages, and costs including defence costs (legal fees on a solicitor-client basis), expert fees, disbursements, and settlement or judgment amounts arising out of (i) the Charterer’s breach of these Terms, or (ii) the conduct, negligence, or wilful misconduct of any Guest in the Charterer’s group. This indemnity does not apply to the extent the loss is caused by the Protected Parties’ gross negligence or wilful misconduct.
 

No consequential damages. To the maximum extent permitted by law, we are not liable for indirect, special, incidental, punitive, or consequential damages, including loss of enjoyment or travel costs.
 

7. Force Majeure We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, war, terrorism, government action, labour disputes, utility or communication failures, public health orders, epidemics/pandemics, and port closures or navigational restrictions.
 

8. General Provisions Governing Law & Jurisdiction. These Terms are governed by the laws of British Columbia, and the parties attorn to the exclusive jurisdiction of the courts of British Columbia.

Severability. If any provision is invalid or unenforceable, the remainder continues in full force.

No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Entire Agreement & Priority. These Terms, the Liability Waiver/Release, and our Privacy Policy constitute the entire agreement and supersede all prior communications relating to the Services. If there is a conflict between these Terms and the Release on issues of risk allocation, assumption of risk, or personal-injury claims, the Release governs.
 

Notices. We will send operational and legal notices to the email used for booking; you agree to keep contact details accurate.
 

Amendments. We may update these Terms by posting a new “Last Updated” date. Changes apply to bookings made after the effective date.
 

Language. You acknowledge you understand these Terms in English; if translated, the English version governs.

Consumer Rights. Nothing in these Terms limits non-waivable rights under the Business Practices and Consumer Protection Act (BC).